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Refund Policy

Refund Policy

Introduction

At EZ Travel Pro, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds are issued for services provided by us.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Booking Cancellations : If you cancel your flight booking according to the airline's cancellation policy, you may be eligible for a refund. Please note that cancellation fees may apply as per the airline's terms.
  • Service Issues : If you experience a significant issue with our service (e.g., incorrect booking information or lack of assistance), you may request a refund. Documentation of the issue may be required.
  • Compliance with Policies : All refund requests must comply with the airline's and our service terms. Refunds for bookings made directly through airlines are subject to their respective policies.

Requesting a Refund

To request a refund, please follow these steps:

  • Contact Customer Support : Reach out to our customer support team within [insert timeframe, e.g., 14 days] of the issue or cancellation.
  • Provide Necessary Information : Include your booking reference number, details of the issue, and any relevant documentation.
  • Await Response : We will review your request and respond within [insert timeframe, e.g., 7-10 business days].

Processing Refunds

  • Method of Refund : Refunds will be processed using the same payment method used for the original transaction.
  • Timeframe : Please allow [insert timeframe, e.g., 5-10 business days] for the refund to appear in your account, depending on your financial institution.

Non-Refundable Fees

Certain fees are non-refundable, including but not limited to:

  • Service fees charged by EZ Travel Pro for processing your booking.
  • Airline fees for cancellations or changes as per the airline’s policy.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. Your continued use of our services after changes signifies your acceptance of the new policy.

Contact Us

For questions regarding this Refund Policy or to initiate a refund request, please contact us at +1 855-758-4502